Complaints & Support
How customers can contact CzechIN about purchases, accounts, digital content or other website issues.
Last updated: 28 September 2026
1. Contact Us First
If you have a problem with your account, payment, purchased PDF, download or another part of the website, please contact CzechIN first so that we can investigate the issue.
2. Contact Details
Email: office@czechin.info
Telephone: +420 728 092 521
Address: Nové sady 988/2, 602 00 Brno-Brno-střed, Czechia
3. Include These Details
- Your name and account email.
- Order number, if applicable.
- Product name.
- Description of the problem.
- Relevant screenshots or error messages, if available.
4. Digital Content Problems
If a purchased digital product cannot be accessed or downloaded because of a technical problem, contact us promptly. We will investigate and provide an appropriate remedy where required by applicable law.
5. Consumer Rights
This page does not replace or restrict any mandatory consumer rights available under Czech or applicable EU law.
6. Supervisory and Alternative Dispute Information
Where applicable, consumers may have access to competent Czech consumer-protection authorities and legally available alternative dispute-resolution mechanisms.